Category: Competition
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2019 Canadian ISP Summit
Monday, November 4th is the start of the 2019 Canadian ISP Summit to be held at the Toronto Mariott Downtown Eaton Centre Hotel. Designed for Internet Service Providers (large and small) from across the country, the Canadian ISP Summit is a conference that allows attendees to learn, grow and network. It is put on by…
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Election Day
Today is finally the day of the 43rd Canadian Federal General Election. I am sure we are all exhausted from the campaign to date. This post is not about “who to vote for” nor an exhortation to go out and do your civic duty. Rather it is a short summary of some topics specifically related…
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Eat your own Dogfood
What is the best way to know your customer’s needs ? Over the years I have developed very close ties with my customers. I like to say that at AurorA and Amitel I do business with “Friends and Family”. The best way I have found to really know my customers needs is to actually become…
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Why do you hate your service provider ?
Here is a fun experiment; Google industries or companies with the worst customer service. Any guesses at what industry comes out on top ? Outside of government, telecommunications leads by an overwhelming margin with an Ipsos survey in 2018 having 38% of the US population saying this sector has the worst customer service in the…
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How We Can Win
As usual a good part of my summer relaxation was reading. While on vacation in the Spectacular Northwest Territories I indulged in fiction (Neil Gaiman who is a favourite of mine, Jo Nesbo for spare Nordic crime stories and a Young Adult book “Gregor, the Overlander” from my stepson) as during the year I read…
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The Black Swan
For Christmas I received a copy of Nassim Nicholas Taleb’s “Skin in the Game”. Before I start it, though, I am reading through his previous works, collectively known as the “Incerto”. I had read “Anti-fragile” and “Fooled by Randomness” in the past and have just completed “The Black Swan”. In another upcoming post I will…