2019 Canadian ISP Summit – Day 4

Day 4 ? But the conference only ran from Nov 4 to 6 ? How could there be a Day 4 ?

Well when you are self-employed like I am it takes a full day AFTER the conference just to try to get caught up. There is the large backlog in the email inbox, phone calls to return, meetings to attend.

There is the followup from all the social media posts. I made the commitment to blog each day of the Summit, and really appreciate that you readers took the time to follow along on my website and left great comments on my Facebook, LinkedIn and Twitter feeds.

Finally, there is the followup from the pile of business cards that I came home with. I will connect with you all on LinkedIn and Twitter, and send you some details on AurorA and Amitel to remind you that when you need something “International”, contact me, “Your Friend in Telecom”.

Looking forward to next year’s Canadian ISP Summit, Nov 2 to 4, 2020, the 10th anniversary edition.

2019 Canadian ISP Summit – Day 2

Photo credit to Maryna Ivus

The Dawn of a New Era in Canadian Telecom ? Maybe

Day 2 at the ISP Summit featured CNOC President and CEO of Distributel Matt Stein releasing a survey that reveals that Canadians are frustrated and feel dissatisfied and trapped by the Large Telcos. Consumers highlighted a lack of fairness, affordability and choice .

The following is an overview of select survey findings:

  • While almost all Canadians have Internet in their home, the majority are customers of the big telecommunications companies: Nearly all (97%) of Canadians have Internet service in their home. Almost eight-in-ten (79%) are customers of one of the big telecommunications providers, while only 3% are customers of smaller independent companies.
  • Canadians feel trapped by their current provider, with over half in Atlantic Canada feeling trapped: 40% would like to change companies but feel trapped by their current Internet service provider. Just over half (53%) of Atlantic Canadians are more likely to say they would like to change Internet providers but feel trapped.
  • Customers of the large telecommunications firms feel they have limited choice when it comes to changing companies: 65% of Canadians who have home Internet from a large telecom company feel there is no point in changing telecommunications companies as they are all pretty much the same.
  • Lack of competition has led Canadians to falsely believe there are no alternatives to the big telecommunications firms: Nearly half (45%) believe there are no alternatives to the large Internet service providers.
  • An anti-consumer environment has been nurtured and is thriving across Canada: Almost half (49%) of Canadians feel that it is too difficult to change Internet service providers.
  • Canadians are frustrated they are paying some of the highest prices in the world for home Internet: Nearly all (90%) Canadians who have home Internet are frustrated they are paying much higher Internet fees than consumers in other countries. Rural Canadians (96%) are significantly more likely to be frustrated with paying more than other countries compared to urban and suburban residents.
  • Customers of the large telecommunications firms have experienced price increases over the last 24 months – almost half without notification: Just over two-thirds (67%) of Canadians who have home Internet from a large telecom company say their Internet service provider has increased the price of their home Internet in the past 24 months. Among those who saw a price increase, 41% say the price increased without any notification.
  • Despite recent price increases, Canadians are experiencing an unacceptably low increase in value: Only 12% of Canadians with home Internet say they are getting more value in their products and services after a price increase. While still low, urban Canadians (16%) are more likely to say they got better service after a price increase, compared to suburban Canadians (8%) and rural Canadians (10%).

“Canadians have clearly voiced their concern about the status quo created by the large telecommunications firms,” said Stein. “The limits they have deliberately placed on consumer choice, fairness, affordability and competition have led to unacceptable levels of dissatisfaction. And when 40 percent of their customers say they want to change companies but feel trapped by their current provider, that’s a clear sign that the status quo is not serving Canadians.”

You can read more about it here

2019 Canadian ISP Summit – Day 1

I was looking forward to this event for months and Day 1 did not disappoint. Met up with many friends and customers within the first few minutes of arriving on Monday. And made new friends and contacts throughout the day . Thanks to TekSavvy for sponsoring my “office” at the show.

The keynotes on innovation and disruption in our Internet industry were very interesting. The talk about women in tech by Maryna Ivus of ICTC was very eye opening. She outlined StatCan numbers that show the number of women working in telecom fell from 35% in 1999 to 25% in 2019. Those numbers surprised and disappointed me as someone who has been in telecom all my adult life.

There was ample networking at this sold-out event; a cocktail reception sponsored by TorIX and QIX, a superb dinner at the CRAFT Beer Market by MBSI WAV and Cambium Networks and an after party by ADTRAN that I was smart enough to not attend . There are times I have to acknowledge my own limits ! Thank you to all the sponsors for making this event so special.

Day 2 has a full agenda with keynotes and panels on both the business of ISP’s and technical discussions. I will blog the highlights tomorrow after the Gala Dinner.

2019 Canadian ISP Summit

The Registration Desk for the 2108 Canadian ISP Summit

Monday, November 4th is the start of the 2019 Canadian ISP Summit to be held at the Toronto Mariott Downtown Eaton Centre Hotel. Designed for Internet Service Providers (large and small) from across the country, the Canadian ISP Summit is a conference that allows attendees to learn, grow and network.

It is put on by CNOC, The Canadian Network Operators Consortium Inc. There are three days filled with keynotes, panels, general sessions and lightening talks. There will be technical sessions, business related sessions and always some superb regulatory discussions. There are plenty of opportunities to network before and after sessions, during coffee breaks and meals as well as cocktail receptions and fabulous dinners.

Caught holding court at the TekSavvy booth, networking during the 2018 Summit

This show is one of my favourites. I have attended three of the last four ISP Summits and will be attending again this year. It gives me an opportunity to focus on the data side of AurorA’s business. International telecommunications is more than just voice termination; AurorA also provides international data services such as MPLS, Cloud Connectivity, SD-WAN and even Tier 1 Internet. The Amitel side has partnerships that can help ISP’s with merchant service and payment processing, billing systems, colocation at 151 Front Street and even business process outsourcing. The Summit energizes me, educates me and introduces me to industry people from all across Canada.

Once again we’ll be blogging from the conference. My goal is to post a summary each night of some of the more significant talks, discussion and events of the Summit that I feel would be relevant to you, my readers, specifically from an international telecom perspective.

Hopefully, I will see you live at the Canadian ISP Summit. If not, then check in here in November for my updates from #ISPSummit. If there is something specific you would like me to cover then leave a comment below or reach out to me on Twitter (@TimoVainionpaa)

Global Internet Phenomena

Sandvine produces the Global Internet Phenomena Report

It seems that each year that I went to the Canadian Telecom Summit, one of the highlights was Dave Caputo, the former CEO of Sandvine, giving a presentation with pearls of wisdom from their Global Internet Phenomena Report. That annual report was also then quoted in many other presentations as the authoritative source for what was happening on broadband networks around the world.

For example, back in 2012, Sandvine focussed on Social Networking and reported that Facebook was one of the top 4 applications on the Web and that over 50% of mobile devices communicated with Facebook each hour !

The 2019 Global Internet Phenomena Report was just released by Sandvine on Sept 10. Sandvine, a Waterloo company (forgive me some local cheerleading) has unparalleled visibility into the Internet industry with an installed base of over 2.5 billion subscribers worldwide across over 160 Tier 1 and Tier 2 fixed, mobile, WiFi and satellite operators. (note that China and India are not included in this data set)

So what is changing in how the world uses the Internet ? A lot !

Video is obviously king, but in ways that keep changing and evolving. Netflix led the way with streaming but now we are seeing more and more competitive streaming services; Amazon Prime, Hulu, YouTube and new ones coming from Disney, Apple, CBS and others. The big traditional cable and telco companies have been fighting back, trying to stop cord cutting with their own streaming offerings and video on demand.

How many different services will a consumer buy to replace their cable ? What do they do if the content they want is not on the services they are buying ? Well, the answer may be in this report as Sandvine is seeing a resurgence in BitTorrent traffic. The release of the final season of Game of Thrones on HBO , or the blockbuster movie Avengers:Endgame could be seen in the increase in BitTorrent traffic.

The big players in Web 2.0, the ones whose shares currently dominate the global stock markets are the FAANG ; Facebook, Apple, Amazon, Netflix and Google. Would it really be a surprise to find out that they also dominate the traffic on the Internet ?

Some other highlights from this edition of the report include:

  • Video is over 60% of the total downstream volume of traffic on the internet.
  • Netflix is 12.60% of the total downstream volume of traffic across the entire internet
  • Google is 12% of overall internet traffic, driven by YouTube, search, and the Android ecosystem.
  • Gaming traffic and gaming-related bandwidth consumption is increasing as gaming downloads, Twitch streaming, and eSports go mainstream.
  • BitTorrent is over 27% of total upstream volume of traffic
  • Facebook applications make up over 15% of the total internet traffic in APAC.

The report includes spotlights on the traffic share leaders for video, social networking, messaging, audio streaming, and gaming.

If you are interested, you can get a download of the report here

Co-Location versus the Cloud

Data Centre

Have you ever wondered “What exactly is Colocation”


The short answer is that a colocation centre is a data centre that provides shared space for network storage and interconnection. Rather than trying to build your own on-site facility to house all of your computing equipment, servers, routers etc. you house them in a colo centre to save the expense and hassles.


A colocation facility provides storage for your own equipment. The facility typically provides power, cooling, security, and intra-site connectivity, among other offerings.


So how does colocation differ from cloud computing?


Cloud computing is essentially dynamic hosting, where you share computing resources with other users that are allocated on-demand from the cloud provider’s servers.


Colocation, on the other hand, is the physical space in which you may operate your company-owned software and hardware. In the cloud computing scenario, the servers and other infrastructure are provided by the cloud provider (ie Amazon’s AWS, Microsoft’s Azure, Google, IBM etc)


In the coming weeks we will be blogging more about data networking, international MPLS circuits, virtual networks like SD-WAN and accessing cloud computing on demand globally.