MVNO – Provide Exceptional Customer Experience

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In early January this year, Toronto-based Data On Tap received CRTC approval for its carrier brand “dotmobile” to become Canada’s first full Mobile Virtual Network Operator (MVNO).

From their press release on Jan 8 dotmobile notes the following

Generally speaking, a Full MVNO operates essentially the same technology as a mobile network operator, but without owning the radio access network (ie. cell towers). Instead, the Full MVNO’s core network connects to one or more existing radio access networks owned by other network operators, similar to how that same mobile network operator roams on other networks.

To better understand how similar they are, let’s look at the big three in Canada. They all provide nationwide coverage with their networks. The big guys do this by sharing their networks. For example, Bell and Telus each have cell towers that cover only half of the country, but they share them with each other so that their customers get national coverage. Each of them also operates multiple brands on their networks, which means Bell, Virgin, Lucky, Telus, Koodo, and Public Mobile all connect to the same network.

So since Full MVNOs operate a core network just like everyone else, and everyone else is already sharing networks, the difference really just boils down to whether you own any of your own towers or not.

A wireless provider’s core network is responsible for almost everything other than how many bars of signal your phone gets. It takes care of the basics like routing calls, text messages, voicemail, and connecting you to the internet. They can also do a lot more. Modern core networks that are built primarily as software can better prevent spam calls, seamlessly switch calls from a phone to a laptop and back again, support worldwide High Definition calling over Wi-Fi and LTE, or even integrate your AI assistant into a call. That’s just scratching the surface.

One of the key things that any new MVNO will need is the ability to terminate their customer’s international voice calls. Since all the calls originated on a cellphone are compressed by its codec, it is imperative that only premium quality voice routing be used to terminate the calls, especially when they are calling overseas. An MVNO wants the best-in-class solution to transport their calls over high quality routes with minimal trans-coding so that their customers receive the highest quality of experience.

We expect a decision from the CRTC in early 2021 to grant MVNOs in Canada mandated access to the networks of the big guys. When this access is granted we will see dotmobile and other carriers approved to become full MVNOs enter the Canadian mobile services marketplace. AurorA will be there to cheer them on and also to provide them with their premium quality international termination, as well as any other international telecom services that they may need.

Competition is good for consumers and Canadian businesses, especially when they can be provided with premium quality services. I look forward to the future that mandated MVNO access will bring to Canada.

Global Telecom Fraud $92B

At AurorA, we pride ourselves on serving our customers premium quality voice termination services. One of the differentiators of the service offering is also fraud protection-as-a-service bundled into the product. Is telecom fraud a big enough issue to make this a compelling reason to trust AurorA with your voice traffic over the competition that offers cheaper rates for an LCR approach ?

How big of a problem is telecom fraud anyway ?

Well, we now have some very reliable numbers to be able to estimate the scale and scope of the telecom fraud problem.

The Risk & Assurance Group (RAG) Survey of Revenue Assurance and Fraud Management (RAFM) received 175 responses from professionals who work in the RAFM functions of communications providers. Extrapolating from the answers they gave showed that during this year:


• telecom service providers collectively lost $44 billion US$ to fraud
• telecom service providers also collectively lost $50 billion US$ to non-fraudulent revenue and cost leakages
• criminals tricked the customers of communications services into losing a further $48 billion US$

The total estimate for global telecom annual risk assurance and fraud losses is $142 billion US$

Telecom Fraud is a HUGE problem. This is why we bundle fraud protection-as-a-service with our premium quality. Cheap rates do not save you any money over premium quality rates, especially if you get hit with even one fraud attack. This is why we consistently advocate choosing quality over Least Cost Routing. Read more here.

You can download the survey report here. Everyone is licensed to share and reproduce the report on condition that they give credit to RAG.

Stay safe my friends !

Least Corrupt Routing

“Awake” by Vickie Vainionpaa, https://vickievainionpaa.com/

LCR is no longer about Least Cost. Least Corrupt Routing provides better long term value.

That was the theme of the presentaion that I made on Sept 16, 2020 at the Risk and Assurance Group (RAG) Americas Online Conference.

The video is available for your viewing pleasure at https://vimeo.com/462621895

RAG Americas Online: Sep 15-16

Coronavirus may have prevented RAG’s North American conference from being held at the offices of CenturyLink in Denver CO, but it will not stop us from running the biggest conference for telecoms risk professionals. Over 2,000 people from 93 countries watched RAG London Online in May (see my posts here and here) and we intend to do even better with our online North American conference, which will stream live on September 15-16, 2020.

RAG was kind enough to ask me to be a speaker this go around. I will be exploring how telecom carriers can meet multiple goals such as increase revenues, reduce costs and improve their customer’s satisfaction via one action; their LCR. The new LCR is Least Corrupt Routing and it provides better long term value and business outcomes than traditional Least Cost Routing by prioritizing Quality over simple cost per minute.

Most of the RAG members come from large global carriers like Vodafone, MTN, Deutsche Telekom, etc so AurorA will provide a different perspective; one from a smaller, niche, nimble pure international carrier that has been serving its wholesale customers in Canada, the United States and overseas since 1994

Come watch and ask questions live from 8am to 5pm Eastern time each day; click here to save the event to your calendar. You can watch the entire conference at the RAG webpage, without needing to register in advance.

AurorA guests on RAG-TV

Timo appearing on RAGTV S2E1
Timo on RAGTV S2E1 with hosts Eric Priezkalns and Lee Scargall

On Wednesday, June 17, 2020 I had the honour of appearing on the opening episode of Season 2 of RAG-TV, the online streaming show of the Risk and Assurance Group. Their virtual conference in May was seen by over 2,000 telecom industry pros in over 93 countries ! Read more about that here and here.

RAG ia an association for telco professionals involved in all aspects of Revenue Assurance; fraud management, enterprise risk management, law enforcement liaison, credit risk, market assurance, capex analysis and security. Actually, association sounds too stuffy, a club is a better description. A club of like minded telecom fraud and risk managers wanting to get better and improve.

Commsrisk described the episode like this
“Telcos come in all shapes and sizes, from the hundreds of millions of customers served by an Indian mobile network like Jio, and the extensive multi-country operations and carrier function of a group like Vodafone, to telcos that serve tiny island nations and small, focused international carriers like AurorA International Telecom, based in Waterloo, Canada. They all need to work together in order to connect phone users whilst fighting the rouge elements that plague our industry.”

“AurorA’s Timo Vainionpää and LATRO Services’ Donald Reinhart were the guests for the first episode of the new season of RAG Television, giving me the opportunity to ask them about the factors that encourage bypass fraud and what can be done to identify and compete with gray routing. Watch the replay of the show below.”

Watch here !

RAG London Online: May 13-14, 2020

The compères Eric, Rachel and Tony

Today was the first day of the Risk and Assurance Group (RAG) London conference. Due to the ongoing global pandemic it was turned into a virtual online conference. The sessions began at 7:30 AM London time (2:30 AM in Waterloo, eek !) but I listened to the whole event from start to finish.

The conference covered revenue assurance, fraud management, cybersecurity, billing accuracy, enterprise risk management, margin optimization, cost management and other kinds of business assurance.

Revenue Assurance is a broad topic that can cover many issues in a telecom business. Many of the presentations highlighted the growth and evolution of revenue assurance from a simple audit type function to informal analytics to entire ecosystem tracking. RA professionals can not only increase the top line by preventing revenue leakage but also improve bottom line profits and cash flows, all without dampening demand. In fact
it can be said that business assurance is the only function that assures profit as it has the data to measure costs on a customer basis.

The near future for RA would be to embrace emerging technology such as Machine Learning and other for automating more and more processes. The skills of RA professionals in telecom will also find their way into other industries such as Finance, Utilities , Consumer and Tech.

There were discussions on the blockchain for telecom as well as specifically for battling Wangiri one-ring fraud. Other fraud management schemes such as STIR/SHAKEN, A&B # Handshake, and Seismic were discussed.

One of my favourite lines I heard today, reminded me of my sales philosophy with my own customers. “Trust is the biggest thing; it is about the relationship, it is not a transaction”. It was said in a discussion of RA working with internal partners such as network but it really did remind me of why I love my business and serving my customers.

Those are just some of the over-arching themes from over ten hours of superb content. If you missed it and are interested , some of the videos will be posted on the RAG website here.

Better yet, get yourself out of bed at 2:30 AM tomorrow and catch Day 2 of the conference live. That way you can participate in the Q & A sessions ! I am looking forward to it myself.