Category: Oligopoly
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Cellphone Competition Coming ?
Last week the CRTC finished up two weeks of hearings as a Review of Mobile Wireless Services. The subject of the 9 days of hearings were whether to mandate (ie force) the current mobile network operators (ie Bell/Telus/Rogers, Big 3, Goliaths) to provide wholesale MVNO (Mobile Virtual Network Operator) access to their networks to smaller…
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2019 Canadian ISP Summit – Day 3
The main focus for the final day of the ISP Summit was regulatory. Former CRTC Chair Konrad Von Finckenstein held a fireside chat with Anja Karadeglija of the Wire Report. That was followed by a regulatory panel with Chris Tacit, Michael Geist and Laura Tribe moderated by Christine Dobby from the Globe & Mail. Many…
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2019 Canadian ISP Summit – Day 2
The Dawn of a New Era in Canadian Telecom ? Maybe Day 2 at the ISP Summit featured CNOC President and CEO of Distributel Matt Stein releasing a survey that reveals that Canadians are frustrated and feel dissatisfied and trapped by the Large Telcos. Consumers highlighted a lack of fairness, affordability and choice . The…
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Election Day
Today is finally the day of the 43rd Canadian Federal General Election. I am sure we are all exhausted from the campaign to date. This post is not about “who to vote for” nor an exhortation to go out and do your civic duty. Rather it is a short summary of some topics specifically related…
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Eat your own Dogfood
What is the best way to know your customer’s needs ? Over the years I have developed very close ties with my customers. I like to say that at AurorA and Amitel I do business with “Friends and Family”. The best way I have found to really know my customers needs is to actually become…
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Why do you hate your service provider ?
Here is a fun experiment; Google industries or companies with the worst customer service. Any guesses at what industry comes out on top ? Outside of government, telecommunications leads by an overwhelming margin with an Ipsos survey in 2018 having 38% of the US population saying this sector has the worst customer service in the…