Amitel

Author: Timo

  • SecTor 2019 Conference

    SecTor 2019 Conference

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    Timo
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    Today I attended the Expo portion of the SecTor 2019 Conference. It was a bit of a stretch for me, and it got me out of my comfort zone as it was not part of the usual telecom or ISP service provider type of show that I normally attend. SecTor is Canada’s premier IT Security…

  • Global Internet Phenomena

    Global Internet Phenomena

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    Timo
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    It seems that each year that I went to the Canadian Telecom Summit, one of the highlights was Dave Caputo, the former CEO of Sandvine, giving a presentation with pearls of wisdom from their Global Internet Phenomena Report. That annual report was also then quoted in many other presentations as the authoritative source for what…

  • Pumpkin Spice Telecom

    Pumpkin Spice Telecom

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    Timo
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    Are you ready ? It’s here ! Pumpkin Spice Telecom Nothing says home like the delicious aroma of pumpkin spice. So we have introduced Pumpkin Spice telecom ! Call your family; call your mom; call your friends from school. Surprise them all with pumpkin spice over the phone ! Disclaimers This disclaimer does not cover…

  • Eat your own Dogfood

    Eat your own Dogfood

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    Timo
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    What is the best way to know your customer’s needs ? Over the years I have developed very close ties with my customers. I like to say that at AurorA and Amitel I do business with “Friends and Family”. The best way I have found to really know my customers needs is to actually become…

  • Why do you hate your service provider ?

    Why do you hate your service provider ?

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    Timo
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    Here is a fun experiment; Google industries or companies with the worst customer service. Any guesses at what industry comes out on top ? Outside of government, telecommunications leads by an overwhelming margin with an Ipsos survey in 2018 having 38% of the US population saying this sector has the worst customer service in the…

  • Co-Location versus the Cloud

    Co-Location versus the Cloud

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    Timo
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    Have you ever wondered “What exactly is Colocation” The short answer is that a colocation centre is a data centre that provides shared space for network storage and interconnection. Rather than trying to build your own on-site facility to house all of your computing equipment, servers, routers etc. you house them in a colo centre…