Category: Quality
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Global Internet Phenomena
It seems that each year that I went to the Canadian Telecom Summit, one of the highlights was Dave Caputo, the former CEO of Sandvine, giving a presentation with pearls of wisdom from their Global Internet Phenomena Report. That annual report was also then quoted in many other presentations as the authoritative source for what…
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Eat your own Dogfood
What is the best way to know your customer’s needs ? Over the years I have developed very close ties with my customers. I like to say that at AurorA and Amitel I do business with “Friends and Family”. The best way I have found to really know my customers needs is to actually become…
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Why do you hate your service provider ?
Here is a fun experiment; Google industries or companies with the worst customer service. Any guesses at what industry comes out on top ? Outside of government, telecommunications leads by an overwhelming margin with an Ipsos survey in 2018 having 38% of the US population saying this sector has the worst customer service in the…
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Clearcable Technology Summit 2019
I was lucky enough to score an invite to Clearcable’s 14th Annual Technology Summit 2019 held at the fabulous WhiteOaks Conference Resort and Spa at Niagara-on-the-Lake on June27th. Clearcable Networks is a specialized telecommunications technical consulting firm focused on the needs of Service Providers by developing of new business revenue streams, maintaining existing infrastructure and…
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Fraud Protection – Dial Plan Algebra
AurorA has operated in the International Telecommunications market since 1994. Since that time the telecom landscape has evolved and transformed and the pace of change has accelerated. The liberalization and deregulation of telecoms since the 1990’s, the move to native Internet Protocol (VoIP) and the deployment of fiber optic networks spanning the globe have driven…
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Premium Numbers and Fraud
AurorA has been in the International Telecommunications space since 1994. Route guides for terminating traffic used to be simple; there was a rate per country to terminate a call to a landline telephone and maybe, maybe a second rate to terminate a call to the new cellphones. There were less than 300 lines on the…