Civic Holiday Long Weekend

Its a long weekend, pull up your Muskoka chair and clink glasses ! Cheers !

Monday August third is the Civic Holiday ! If you are in Toronto, “Simcoe Day”; Ottawa “Colonel By Day”; “John Galt Day” in Guelph; “Terry Fox Day” in Manitoba. It has different names all across the country (except for Quebec cause they took Saint-Jean Baptiste Day off in June). What is the Civic Holiday for ? A day to relax and enjoy ! Cheers !

It is an unfortunate fact that the hackers of the world like to plan their attacks on public holidays when network supervision may not be at its highest. On top of that we are still in the fight against COVID-19, and the criminals have escalated their attacks. Furthermore, our friends south of the border will not be celebrating anything which means the hackers will be focussed on us !

Please remember to be vigilant this Civic Holiday and guard access to your switches.

AurorA has to deliver any traffic that is sent to it , so you are responsible for any unauthorized access to your network. AurorA will pass on any alerts that it gets of suspicious traffic patterns. AurorA has also implemented automatic blocking of B numbers once we detect a suspicious fraudulent traffic pattern in an attempt to minimize losses. Also we have also implemented blocking of entire routing destinations after a threshold is breached to further protect you, our customers, from these criminals and mitigate the damage.

Make no mistake, these frauds are perpetrated by criminals; sometimes organized crime, sometimes terrorist groups looking to raise funds for their causes.

Have a safe and happy holiday. Thank you for choosing AurorA and trusting us with your international traffic.
Timo Vainionpaa

2020 Redux

Photo Credit ; Carmi Levy, @carmilevy more at http://writteninc.blogspot.com/

Back in early January, I wrote a post on my 2020 vision where I focused on a few topics I thought would be of importance in the New Year. My goal was to avoid the dreaded Top 10 list of predictions by providing more substance.

Back then we were all quite innocent and unprepared to imagine a global pandemic and what our collective human response to it would do to our lives. So I thought I would revisit the trends I identified to see how well they held up over four short months. Then try to look forward to what the rest of this year might bring, especially as we begin to restart the economy as we inevitably come out of self-isolation and lockdowns.

Telecom Fraud
Well, did I ever nail THAT one on the head. As we have been forced to self-isolate and work from home, the hackers, cheats and swindlers have been out in full force. Traffic on telecom networks both here in Canada and globally have skyrocketed but there has also been more and more attacks on telecoms. Traditional fraud schemes such as Wangiri fraud and the related International Revenue Share Fraud (IRSF) are up dramatically. This has been a major point of emphasis for AurorA since fraud mitigation is a key part of the added value of providing premium voice termination. The AI based fraud tools that we use have saved tens of thousands of dollars of catastrophic losses for wholesale customers and their retail and commercial customers. This trend shows no sign of abating and will continue throughout the rest of the year.

The Decline of Voice
I missed this one badly. My basic premise, supported by the traffic numbers, was that voice traffic was in a long term secular decline. Who would have forecast that during a pandemic, the killer application would turn out to be voice ? During their isolation, people wanted to reach out and talk to friends, family and loved ones. Voice traffic has skyrocketed, especially to international destinations.

Given that apps such as WhatsApp and Skype are available for free calls, it is interesting that people still rely on the ubiquitous telephone and voice calling. Everyone has a phone, and calling “just works” for everyone. My own feeling is that people prefer the high quality connection that comes from a premium quality phone call. Text (and email) doesnt cut it; it is too cold and lacks nuance.

Recession is coming
Wish I didnt get this right. Recession has come on a whole lot faster than anyone anticipated. The pandemic hit to our economy is huge, the unemployment levels are unprecedented in their speed and depth. The governments have had to spend huge sums to provide liquidity and financially prop up people, families and businesses while we dealt with the pandemic. This recession will be deep, and the length of it is unknown. There is far to much complexity to try and predict how and when we will come out of this recession.

Moving Forward
So, whats next ? What should we be doing as telecom service providers over the next few months when the lockdowns slowly get lifted. How can we prepare for what’s next ? Some of us will be looking simply to survive, others to maintain and still some will be better positioned to grow. I think three potential things to consider are a) controlling costs b) solidifying existing revenues c) looking to add top-line revenue.

For cost control now is the time to tighten the screws on your organization from top to bottom. Examine all costs, especially all S,G & A line items to see where savings can be had. Billing systems, payment services, any form of overhead costs should all be examined and cost savings sought wherever possible. Now is the time to tackle those cost savings projects that we were too busy for before and make productive use of the work from home time.

Maintaining revenues such as voice traffic can be key. Consumers and businesses have rediscovered calling. Promote that service, especially the high quality of your voice connections. Using a premium supplier that protects you from exposure fraud also protects you and your customers from unforseen costs. Be prepared to cement that goodwill that your customers feel towards you right now.

Finally, if you are lucky enough to have been prudent and maintained strong cash liquidity, times of recession can often be times of the best top-line growth. During hard times, business customers are looking to cut costs, and will be more receptive to moving away from their current providers to be able to save money. This is when they will look to competitive suppliers. So have your marketing and especially your front line sales staff prepared for this opportunity. You can attract customers with new offerings too; to increase the value of your bundle how about internet, home phone and asset tracking ?

We will get through this period, we are resilient and we are strong, especially together. As always, Amitel and AurorA are here to help. Reach out to me to have deeper discussions on the above, or any other pain points you may be experiencing. Reach out to me just to talk ! Looking forward to growing together with you in 2020 as we navigate through these unusual and uncertain times.

Your Friend in Telecom

Timo

Thanks to Carmi Levy, @carmilevy for use of his superb photograph. Follow his work at http://writteninc.blogspot.com/

How Cell Towers Work

I found this on YouTube and thought it was worth sharing. It is by Michael Fisher aka “Mr. Mobile”

“Come along as I scope out not one, but two cell sites: one hidden in the steeple of a church, the other perched high atop the tallest mountain in the Northeast. In the process we’ll learn about RF energy, what happens when the power goes out, and why the term “tower” isn’t always accurate. “

How Cell Towers Work :Hands-On ! Learn all about the Network

Enjoy !

Oktoberfest

Yesterday I had the pleasure of attending the Oktoberfest Gemuetlichkeit VIP Night at the Concordia Club in Kitchener.

It was sponsored, as usual, by BMO, Deloitte and Miller Thompson. It was an evening that included networking, food stations, keg tapping and door prizes. And beer !

Dignitaries from our sponsors about to Tap the Keg !

There were lots of local dignitaries; Mayors, Councillors the Regional Chair and representation from the Waterloo EDC. I was able to connect with some friends in the data industry as well as make some new friends and connections.

The Concordia Club is one of the five German Clubs in Kitchener area and is the largest ethnic German Club in Canada. Based on the original German Oktoberfest, it is billed as Canada’s Greatest Bavarian Festival, and is the second-largest Oktoberfest in the world.

The Black Forest Band getting ready to start the polka party

If you ever get a chance, come down to Waterloo Region around the Thanksgiving weekend and join in the fun, the Gemuetlichkeit , which is German for congeniality, or warm friendliness.

Prosit !

Home of the NBA Champions

Recently I was in downtown Toronto for the RAG (Risk and Assurance Group) Conference on telecom fraud. That conference will be the subject of another post.

RAG was being held at Telus Harbour which is next to the Scotiabank Arena. So I had to take a picture in front of the home of the 2019 NBA Champions, the Toronto Raptors.

Those who know me well, know that I am a big basketball fan and especially a Raptors fan. I come by it honestly. I attended the University of Waterloo starting in 1978, just a couple of years after UW had won the Men’s National Championship. Basketball was huge at UW, with a rabid fan base that packed the PAC for every game. That year also was classic in the NCAA tourney as Larry Bird (Indiana State) and Magic Johnson (Michigan State) duelled, which I watched intently while on a work term in Timmins.

Post graduation in 1983 I lived for five years in Windsor and adopted the Bad Boy Pistons as my team. Isiah, Joe Dumars, Dennis Rodman, Bill Laimbeer, Vinny the Microwave and Coach Chuck Daly… that was a team that played hard (very hard!) and won championships.

Then in 1995, Toronto got a team and I became a Raptors fan. Throughout the lean years, the various highs and lows. I won’t chronicle them all here. Suffice to say that this season has been something special, and the Raps playoff triumphs over Orlando, Philly, Milwaukee and then Golden State were awesome to watch.

So I had to get my photo in front of the home of the 2019 NBA Champions !

Exploring Canada’s North


I apologize for the lack of posts recently. Summer vacation and back to school and other events took my focus away from blogging. Now I am ready to dive back into it with renewed vim and vigour !

This year for our family vacation we decided to go North, really North. To the Spectacular Northwest Territories.

So in late August we packed our carry-ons and hopped on an early morning plane from Pearson (we were originally booked on a flight from Waterloo Airport but it was cancelled by WestJet) to Calgary and from there to Yellowknife. One note, at Calgary when we changed planes, on the tarmac you could smell the smoke and see the haze on the horizon from the forest fires. I hope those are all extinguished now. Very sobering to see.

Yellowknife was delightful. As soon as you enter the cosy airport you know you are in the North as you are greeted by a huge statue of a polar bear on the ice, chasing some seals. There are furs and antler prominantly displayed. And very down home, friendly people.

We stayed at an AirBNB condo right on Great Slave Lake that was maybe a seven minute drive from the airport. It was in Old Town, where some of the orginal cabins and shacks are still standing. A lot of things were in easy walking distance; great food at places like the Dancing Moose Cafe, Bullock’s Bistro, The Wildcat Cafe and the North’s only brewpub, the Woodyard Brewhouse where we also got a growler to bring back to our condo. A few streets away was the famous Ragged Ass Road; you can buy replicas of the street sign so please dont steal the real ones !

One of the highlights of that area is the Bush Pilots Monument. It is a local monument honouring the bush pilots of today and yesterday, who helped open up the North to the rest of Canada.The monument sits on top of “The Rock”, a six story rock hill in the centre of Old Town. Once you climb up the hundreds of steps, the view from there is fabulous. And you will usually see a float plane or two or three taking off or landing on Great Slave Lake.

We ventured into downtown a few times (including great meals at Coyote’s Bistro on Franklin, thanks again to the owner Ed But and his staff for taking great care of us) to get groceries and supplies for the room and also to explore. We were able to find the school that my wife attended as well as the house they lived in when they were stationed there. It struck me that there were only six traffic lights in total in the town, and at night they all just flashed yellow !

My youngest daughter is a geophysicist working exploration in the North so she flew in from Whitehosre to spend a day with us and show us around too. Her crew bunkhouse was only a few minutes walk from where we were staying. She brought us to Weaver and Devore,a trading post cum outfitters that has been there since 1936 where you can get true outdoor clothing and gear for working in the North. It was great to see the places she had told us about previously including the colourful houses and the houseboats on the lake.

We also did a lot of outdoor adventuring including some kayaking on the lake (trying to avoid a bush plane !) and drove out about 45 km on the Ingraham Trail to Hidden Lake Territorial Park. There we took about a half-hour hike to Cameron Falls (see the picture at the top of this post). We spent a lot of time exploring the falls, and then crossing over a foot-bridge upstream to the other side to explore there too. A lot of the scenery reminded me of Northern Ontario where I grew up. The old rocks of the Canadian Shield and the bush. The trees up in Yellowknife were much smaller though.

A week in Yellowknife is good for the soul. The pace is slower, the air is cleaner. There is no visual pollution from billboards. The locals are laid back and friendly. Late August was a little early to see the aurora borealis (I LOVE that name !) but if you went later in the fall, or definitely during the winter, the light show would be awe inspiring. I highly recommend making the trip North, especially if you are a fan of the outdoors.

Lastly, I promised I would review telecom. I had no problem getting a strong cellphone signal everywhere I went, including out on the Ingraham Trail. It wasnt always LTE, but the 3G was fine. Our AirBNB had satellite TV and great high speed WiFi internet. We did not stream any movies or Netflix (I brought some downloaded movies on my computer for family entertainment at night) rather than abuse my hosts data plan.

Finally, a big thanks to Curtis Shaw, the President of Northwestel, who I met at this year’s Canadian Telecom Summit who gave me some great tips and restaurant recommendations !