Payment Processing Success Story : Internet Service Provider

Amitel offers Payment Processing and Merchant Services in conjunction with our partner Zomaron. We are pleased to share this success story from the ISP industry.
Please see our Offer Sheet here.

Start.ca was founded in 1995 and has grown to 160 employees servicing more than 70,000 customers across Ontario. They service both the residential and business communities, ­supplying fibre, cable and DSL internet, digital phone and TV service to residential consumers, and a full suite of internet and data hosting services for businesses.

Payment processing is a critical component of their business. Most customers pay online, on a recurring month-to-month basis. They have approximately 40,000 charges run at the first of the month. They need to make sure their payment system is secure for the consumer, and payments are processed smoothly and accurately, without any risk to their credit or credit cards.


Prior to making the switch to Zomaron, one of the problems they were having with their previous processor was their ­inability to support new payment technologies, specifically payment through MasterCard debit and Visa debit, which a lot of ­customers wanted. Switching to Zomaron made that possible—and made a lot of their customers very happy.


One of the exciting things about Zomaron’s services is the availability of Apple Pay and Google Pay processing. Start.ca expects more and more clients to use mobile devices for ­payments, and to have that technology piece ready is very reassuring. Ultimately, it boils down to payment diversity, and Zomaron offers that.


As you can imagine, on a monthly basis they have a lot of chargebacks, voids, and payment adjustments that need to be made. With their previous provider, the online portals were cumbersome and confusing. With Zomaron, they have a single portal that is much easier to use, which enables them to solve most of our billing problems on their own. The accounting team loves it.


Start.ca says the customer service they have received from Zomaron has been outstanding. In addition to being able to get support quickly and easily, they regularly receive calls from Zomaron just to see if they need help with anything. This experience has been a refreshing change of pace for them and really shows how important their business is to Zomaron.


Features, functionality and support were our primary ­reasons for making the switch to Zomaron, but they have also been able to realize a significant savings in our payment processing costs, which was a really nice surprise.


At Start.ca, the vision is to always provide customers with quality service and positive experiences. Both Start.ca and Zomaron compete against the major players in our industries—they have a lot in common that way—and both companies know that having a high level of reliability, great customer service and a wide range of product options are the difference-makers. It’s nice to support another local business, and it’s great to work alongside another organization that shares similar values.

This article originally appeared in London Inc. Magazine Feb 5, 2019

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